Return & Exchange Policy

Sportive Clicks

At Sportive Clicks, your satisfaction is our priority. We want you to enjoy every purchase you make with confidence. If you’re not completely satisfied with your order, we offer a clear and fair return and exchange policy to ensure a smooth shopping experience.

✅ Eligible Returns

You may request a return or exchange if the following conditions are met:

• Items must be unused, unworn, unwashed, and in original condition

• Original tags and packaging must be intact

• Return requests must be made within 14 days of delivery

Returns are accepted in the following cases:

• Incorrect item shipped

• Wrong size or variant sent

• Item damaged during delivery (photo/video proof required)

• Manufacturing defects

❌ Items Not Eligible for Return

• Customized or personalized items (e.g., printed names or numbers), unless defective

• Items that have been worn, washed, or altered

• Products missing original tags or packaging

• Return requests made after 14 days from delivery

💰 Return Shipping

• If the return is due to an error on our part (wrong item, defect, or damage), Sportive Clicks will cover the return shipping cost

• If the return is due to personal preference (such as incorrect size selection), the customer is responsible for return shipping charges

🔁 Exchange Options

• Exchanges are available for size or color, subject to stock availability

• If the requested replacement is unavailable, you may choose:

  • A refund, or

  • To wait for the item to be restocked

⏱️ Processing Time

• Returns are processed within 3–5 business days after we receive the item

• Approved refunds will be issued to the original payment method

• Please note: bank or payment provider processing times may vary

📩 How to Initiate a Return or Exchange

To start a return or exchange, please contact our support team with the following details:

• Order number

• Reason for return or exchange

• Clear photos or videos (if the item is damaged or defective)

📧 Email: info@sportiveclicks.com